FAQ

What are the arrival and departure times?

Guests are invited to check in between 3:00 PM and 7:00 PM, with the flexibility of self check-in for added convenience. Check-out is graciously extended until 11:00 AM. Should bespoke timing be required, we are more than happy to accommodate.

Is breakfast available during the stay?

Begin your morning in bliss with freshly delivered croissants, an exclusive selection at check-in, complemented by our Illy coffee and a curated assortment of teas, all conveniently available in the comfort of your room.

What amenities does my booking include?

Your stay is enriched with the essentials of modern comfort, featuring complimentary WiFi, air conditioning, private free parking, and a personal tea/coffee maker in each room.

Can I access convenient parking?

Yes, our private parking, free for our guests, is located a brief 300 metres from the entrance of the castle, coupled with the ease of shortly driving into the castle for effortless luggage handling.

Are pets welcome at the property?

Your pets are welcome to join, subject to our prior approval. Kindly connect with us to ensure a delightful stay for your animal companions.

Could You detail the cancellation policy?

Our policies cater to diverse needs, offering a standard rate with cancellation flexibility up to a week before arrival, a 24-hour cancellation option, and non-refundable rates for those with firm plans.

Is the property accessible to disabled guests?

Embrace the charm of our historic 1600s estate, noting that we currently do not provide disabled access, with accommodations situated on the first, second and third floor accessible only via stairs.

What additional services do you offer?

We are at your disposal to make your stay pleasant and easy. We can book restaurants, wine tastings, private guided tours, bike trips, horseback riding and transfer to and from airports and railway stations. Do not hesitate for any other needs.

What times can I check In and out?

We warmly welcome guests for check-in from 4:00 PM to 8:00 PM, offering the ease of self check-in for those who prefer it. Check-out is by 10:00 AM, but we're happy to discuss alternative arrangements to suit your schedule.

How can I make payment?

Your convenience is our priority. We accept a diverse range of payment methods, including Visa, MasterCard, American Express, PayPal, Google Pay, and Apple Pay. A booking deposit is typically requested; for bespoke payment arrangements, we invite you to contact us directly.

What will I find in my rental?

Your stay is enhanced with a thoughtful selection of amenities detailed in each property's description. This includes all necessary linens, bath products, and kitchen essentials like salt, sugar, and olive oil together with appliances and everything needed for cooking. Additionally, complimentary parking is provided, and some properties offer secure bike storage.

What services are included?

Included in your stay is seamless access to WiFi and house cleaning at the end of your stay.

Is there a security deposit?

A security deposit is required for each stay, with the amount varying based on the chosen property.

What about cleaning services?

Upon arrival, you'll find your home tidy and clean. For extended stays exceeding a week, we provide weekly cleaning and linen changes. Should you desire additional cleaning services, they can be arranged upon request.

Could you share the house rules?

To ensure a serene and enjoyable experience for all, we ask that you communicate your arrival and departure times the day before. We kindly request that trash is emptied as needed, especially before departure. To maintain the tranquil ambiance of the estate, parties and loud music are not permitted.

Can I bring my pet?

Your pets are welcome to join you, subject to prior approval. Please indicate your desire to bring a pet when making your booking.

What's the cancellation policy?

Flexibility for your plans: our base rates allow cancellation up to a week before arrival. We also offer rates with 24-hour notice and non-refundable options for those with more certain schedules.

Are there additional services available?

Indeed, your stay can be further enriched with a variety of exclusive services: savour wine tastings in our family cellar, embark on truffle hunting adventures, enjoy the luxury of a personal chef, and delight in our specially prepared dinner or breakfast baskets. We also offer assistance in booking a range of local experiences like private guided tours, bike trips and horseback riding. We will also help if you need transfer to and from airports and railway stations.